We are proud of our products

Payments& delivery


We offer over a dozen payment options to ensure you can pay via a method that suits your needs. All payments are processed securely by a third-party payment provider, and are protected by encryption. Should you return any of your order and are due a refund, we will refund the value of your order via the payment method you originally used.


Our online store automatically calculates the best shipping routes, rates, and handlers to make sure you receive your goods quickly and cheaply. We usually ship orders within 48 hours, and depending on the shipping options you choose, you should receive them within 3-5 working days.



If you received defective, damaged, or incorrect products, please contact us at info@kolabclub.com and provide a photo of the products that you received to confirm the condition of your order. Our team will provide replacement assistance.

If your order experienced problems with shipping or delivery, please reach out via email. To receive timely assistance, please provide your order number and confirm your full shipping address in your information form.

Please contact us regarding any assistance you require within 30 days of your order’s purchase date. After 30 days we are unable to guarantee that return, refund, or replacement assistance can be offered to remediate the order issue you experienced.


We only accept the return of orders that are unopened, unused, and within 14 days of their delivery.

You are entitled to cancel your order within 14 days without giving any reason for doing so. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@kolabclub.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Purchase policy

Your orders

  • How to place an order in the online shop?

  1. Find the product you like in the search or in the selected category.

  2. Add the product you like to the basket.

  3. To complete your shopping, select the cart icon in the upper right corner of the page.

  4. When the purchase page opens, enter the discount code, if you have one.

  5. You will be presented with several delivery methods – choose the most acceptable option.

  6. Provide the correct information about yourself, and enter the correct email address.

  7. Enter your billing and shipping information correctly. If your billing and shipping addresses match, please confirm this by checking the box below the form provided.

  8. Choose a payment method and make a payment. Check the box if an invoice is required.

  9. Enjoy your purchase.

  • How to find out if my order is being processed?
    You will receive an order confirmation by e-mail provided at registration after the bank notifies us of a successful payment transaction. If you do not receive an email, please contact us by phone or email info@kolabclub.com. After delivery/collection, you will receive an invoice by email within 5 days, if you have requested it.

Once the product has been selected and payment has been made, the buyer is informed of the order confirmation by email.

The order is fulfilled when the goods are delivered to the buyer.

It is essential to provide the correct personal details at the time of ordering: first name, last name, delivery address, telephone number, email address.

An invoice is issued at the buyer’s request.